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Contact Us

Welcome to HugCrochet! We are always here to help with your crochet journey. Whether you have a question about our patterns, need assistance with your digital download, or want to share your finished amigurumi creation, please feel free to reach out to us.

How to Reach Us

Email: dlori3343@gmail.com
Phone:+44 7587 871814
Physical Address: 60 Ercall Close, Birmingham, B23 7TJ, United Kingdom

Customer Support Hours
Our dedicated support team is available during the following hours to assist you:
Monday – Friday:9:00 AM – 5:00 PM (GMT)
Saturday – Sunday:Closed (Emails received over the weekend will be prioritized on Monday morning)

Frequently Asked Questions Regarding Digital Downloads

1. When will I receive my PDF pattern?Immediately after your payment is successfully processed, a digital download link will be sent directly to your email address. You can also download your files directly from the order confirmation page.

2. I didn't receive the download email. What should I do?
Please check your "Spam" or "Promotions" folder first. If it's still not there, please contact us at dlori3343@gmail.com with your order number, and we will manually resend the files to you within 24 hours.

Send Us a Message
If you prefer, you can also fill out the contact form below, and we will get back to you as soon as possible.

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